FAQ

Frequently Asked Questions

Q. Christmas 2016 - Can I return a workplay bag if it's unsuitable after Christmas?
A. Yes, for the period between Black Friday 25th November up to December 24th - any goods purchased can be returned in original condition up untill the 10th January 2017 no quibble, for a full refund of the cost of the bag. The free postage returns applies to UK purchases only for 14 days from the purchase date.

Q. What is our returns policy during any other time of the year?!

A. Just let us know by email (hello@workplay-bags.com) or phone (01179548003) within 14 days to qualify for free returns in the UK.

If you are outside the UK we will also be happy to accept returns when you inform us within 14 days of delivery to you and we will refund you both the bag cost and the outbound carriage cost, but we do not refund the return carriage cost.

Q. How do I clean my bag?

A. We recommend wipe clean with a damp cloth.

Q. I would like to be a Workplay bags re-seller. What shall I do?
A. Please just email hello@workplay-bags.com and let us know about you and your business and we would be pleased to discuss how we can work with you.

Q. May I have a discount?
A. We do occasional special offers - and these are limited to our mailing list of customers - so please sign up to our mailing list at hello@workplay-bags.com. We do not send a blizzard of email's so don't worry we will only write to you when we have something useful to tell you!

Q. What is the difference between a Goddess II and Goddess III?
A. We made a video about this here: https://youtu.be/z-Ugmx9YIgE . Basically the two bags are the same shape and size but the extra features the Goddess III has are; The Goddess III is made of a lighter fabric, it has a dedicated soft non scratch lined jewelry/ gadget pocket inside, it has a water resist base panel, it has a name card / security card holder on a tape in the side pocket of the bag, the damp clothes pocket is a little larger, it includes a lock or key holder inside the bag, the external piping is covered in a protective clear plastic sleeve for extra durability, the zip pullers are black not a color. 
The Goddess II differs from the Goddess III by being made of a matte fabric that looks a bit like a heavy-duty quality nautical canvas, which is easy to brush free of dust and muddy marks.

Q. Do we ship to the USA?
A. Yes in fact we ship worldwide. Just enter your address into the checkout and it will calculate your shipping costs before you commit to buy.

Q. Can I buy your bags in any shops?
A. Sorry - no we do not supply any bricks and mortar retailers.

Q. Will the bag fit onboard a plane as hand luggage when I am travelling?
A. We designed the (Goddess bag) to fit in the overhead flight locker and as hand luggage for most airlines. But please check the dimensions before you go! 

Q. I have bought lots of your bags before - can I have a discount?
A. We make a point of looking after past customers and really appreciate your return custom. Just join our mailing list by emailing hello@workplay-bags.com, to receive special offers email newsletters.

Q. Do you have shops or distributors in the USA, Australia, or Canada?
A. Not yet but we would appreciate any recommendations who we could work with in future.

Q. Do you welcome comments about your bags or service?
A. Yes. We do our best job when we learn from customer’s feedback. Please email hello@workplay-bags.com or call 01179548003 if you have any comments.

Q. What size will a Fleetfoot 3 Max ladies bum bag fit?
A. We have written a blog about this - https://www.workplay-bags.com/blogs/news/buying-the-best-runners-bum-bag-but-will-it-fit     

Basically it will fit a girl from size around 4 to size 22.