Frequently Asked Questions

Q. Are duties and taxes payable for goods delivered outside of the UK.

A. Yes. Please check the value at which duties and taxes are payable on goods ordered from the UK.

Q. Are we open during the Coronavirus Outbreak?

A. Yes. We are operating normally and fulfilling customers orders in a safe way. We are despatching orders of the smaller bags like the Mercury and the Fleetfoot MAX 3 via via Royal Mail and larger bags like the Gymwise II by Parcelforce. Delivery is taking a little longer than normal so please allow 2-4 days via Royal Mail 1st class and around 5 days via Parcelforce.

Q. Do we ship to the USA and Australia?
A. Yes in fact we ship worldwide. Just enter your address into the checkout and it will calculate your shipping costs before you commit to buy.

Q. When will the Goddess bag be back in stock?
A. We will be launching the new Goddess 4 so soon as we can. Customers who order in the Pre-Launch phase will be offered special discounts so please email us on hello@workplaybags.com to be alerted when the new bag is available. 

Q. How do I clean my bag?

A. We recommend wipe clean with a damp cloth.

Q. I would like to be a Workplay bags re-seller. What shall I do?
A. Please just email hello@workplay-bags.com and let us know about you and your business and we would be pleased to discuss how we can work with you.

Q. May I have a discount?
A. We do occasional special offers - and these are limited to our mailing list of customers - so please sign up to our mailing list at hello@workplay-bags.com. We do not send a blizzard of email's so don't worry we will only write to you when we have something useful to tell you!

Q. What is the difference between a Goddess II and Goddess III ?
A. We made a video about this here: https://youtu.be/z-Ugmx9YIgE . Basically the two bags are the same shape and size but the extra features the Goddess III has are; The Goddess III is made of a lighter fabric, it has a dedicated soft non scratch lined jewellery/ gadget pocket inside, it has a water resist base panel, it has a name card / security card holder on a tape in the side pocket of the bag, the damp clothes pocket is a little larger, it includes a lock or key holder inside the bag, the external piping is covered in a protective clear plastic sleeve for extra durability, the zip pullers are black not a color. 
The Goddess II differs from the Goddess III by being made of a matte fabric that looks a bit like a heavy-duty quality nautical canvas, which is easy to brush free of dust and muddy marks. So the Goddess II is very similar to the Goddess III.

Q. Can I buy your bags in any shops?
A. Sorry - no we do not supply any bricks and mortar retailers.

Q. Will the bag fit onboard a plane as hand luggage when I am travelling?
A. We designed the (Goddess bag) to fit in the overhead flight locker and as hand luggage for most airlines. But please check the dimensions before you go! 

Q. I have bought lots of your bags before - can I have a discount?
A. We make a point of looking after past customers and really appreciate your return custom. Just join our mailing list by emailing hello@workplay-bags.com, to receive special offers email newsletters.

Q. Do you have shops or distributors in the USA, Australia, or Canada?
A. Not yet but we would appreciate any recommendations who we could work with in future.

Q. Do you welcome comments about your bags or service?
A. Yes. We do our best job when we learn from customer’s feedback. Please email hello@workplay-bags.com or call 01179548003 if you have any comments.

Q. What size will a Fleetfoot 3 Max ladies bum bag fit?
A. We have written a blog about this - https://www.workplay-bags.com/blogs/news/buying-the-best-runners-bum-bag-but-will-it-fit     

Basically it will fit a girl from size around 4 to size 22.

Q. Tracking: I ordered my bag without tracking but I received a tracking code - which does not work! When will my bag arrive?
A. If you order a bag without a tracked service - you will in fact receive a default tracking code. We are sorry but this code is a default code put in by the system and it will not work, it is for administrative purposes only. Your bag will arrive within the time as described at the checkout. Please ignore any tracking code if you did not order a tracked delivery service.