Frequently Asked Questions
Q. Are we open during the Coronavirus Outbreak?
A. Yes. We are operating normally and fulfilling customers orders in a safe way. We are despatching orders of the smaller bags like the Mercury and the Fleetfoot MAX 3 via via Royal Mail and larger bags like the Gymwise II by Parcelforce. Delivery is taking a little longer than normal so please allow 2-4 days via Royal Mail 1st class and around 5 days via Parcelforce.
Q. Black Friday - Christmas purchases - Can I return a Workplay bag if it's unsuitable after Christmas?
A. Yes, for the period between Black Friday up to December 24th - any goods purchased can be returned up until the end of the second week of January no quibble, for a full refund of the cost of the bag. Goods should be returned in their original and unused condition and with tags and packaging if at all possible.
Q. Do we ship to the USA and Australia?
A. Yes in fact we ship worldwide. Just enter your address into the checkout and it will calculate your shipping costs before you commit to buy.
Q. When will the Goddess bag be back in stock?
A. We will be launching the new Goddess 4 so soon as we can. Customers who order in the Pre-Launch phase will be offered special discounts so please email us on firstname.lastname@example.org to be alerted when the new bag is available.
A. We recommend wipe clean with a damp cloth.
Q. I would like to be a Workplay bags re-seller. What shall I do?
A. Please just email email@example.com and let us know about you and your business and we would be pleased to discuss how we can work with you.
Q. May I have a discount?
A. We do occasional special offers - and these are limited to our mailing list of customers - so please sign up to our mailing list at firstname.lastname@example.org. We do not send a blizzard of email's so don't worry we will only write to you when we have something useful to tell you!
Q. Can I buy your bags in any shops?
A. Sorry - no we do not supply any bricks and mortar retailers.
Q. Will the bag fit onboard a plane as hand luggage when I am travelling?
A. We designed the (Goddess bag) to fit in the overhead flight locker and as hand luggage for most airlines. But please check the dimensions before you go!
Q. I have bought lots of your bags before - can I have a discount?
A. We make a point of looking after past customers and really appreciate your return custom. Just join our mailing list by emailing email@example.com, to receive special offers email newsletters.
Q. Do you have shops or distributors in the USA, Australia, or Canada?
A. Not yet but we would appreciate any recommendations who we could work with in future.
Q. Do you welcome comments about your bags or service?
A. Yes. We do our best job when we learn from customer’s feedback. Please email firstname.lastname@example.org or call 01179548003 if you have any comments.
Q. What size will a Fleetfoot 3 Max ladies bum bag fit?
A. We have written a blog about this - https://www.workplay-bags.com/blogs/news/buying-the-best-runners-bum-bag-but-will-it-fit
Basically it will fit a girl from size around 4 to size 22.
Q. Tracking: I ordered my bag without tracking but I received a tracking code - which does not work! When will my bag arrive?
A. If you order a bag without a tracked service - you will in fact receive a default tracking code. We are sorry but this code is a default code put in by the system and it will not work, it is for administrative purposes only. Your bag will arrive within the time as described at the checkout. Please ignore any tracking code if you did not order a tracked delivery service.